Gold tasks & calibration
Before production, every contributor must clear gold-standard tasks scored against your rubric. Gold tasks are the fixed reference that tells us — and tells the contributor — exactly where the bar sits.
Quality
Your quality bar becomes our production standard.
The reason a frontier lab works with us is not that we can move volume. It's that we can hold a quality bar while we do. Quality is engineered into the pipeline — from how contributors enter production to how every unit of work is reviewed.
We don't publish production numbers on a marketing page. Real scores belong to real engagements and are shared under NDA or in a pilot. What we'll show you here is the system that produces them.
How contributors enter production
No one starts live work unproven.
Contributors qualify against the project's actual requirements before they touch client material.
Applicant
Background screen
Capability assessment
Project-relevant tests
Project training
Guidelines and examples
Gold-task calibration
Measured against standard
Production access
Cleared for live work
Continuous QA
Ongoing scoring & review
Recalibrate / remove / expand
Quality bar maintained
Underperformers are recalibrated or removed. High performers are expanded.
The quality system
How the bar is held, at every stage.
Five mechanisms run across every project. Together they turn 'expert judgment' into something measurable and repeatable.
Reviewer agreement / inter-annotator agreement
Independent reviewers score overlapping items so we can measure consistency, not just averages. Where agreement is low, we retrain, refine the rubric, or re-calibrate — the signal tells us which.
Multi-level review & adjudication
Deliverables pass through layered review. Items that fail, or where reviewers disagree, are escalated to senior adjudication rather than forced through a single pass.
Contributor performance & rework
Contributors are scored continuously. Underperformers are sent rework, recalibrated, or removed; high performers are given more capacity. The score is the operating lever, not a quarterly report.
Continuous QA & reporting
Quality is monitored throughout production, not inspected at the end. Every project can surface the dimensions we track — so you see movement in quality, turnaround and throughput as work proceeds.
Measurement
Dimensions we track.
Every production project can report along these dimensions. We label them as the measurement system they are — not as scores we've achieved, because the real numbers come from your engagement.
These are the levers we watch on every project. When real production data exists, the numbers behind each one are shared with you under NDA or during a pilot — not on a public page.
Contributor qualification rate
How many cleared screening and assessment
Calibration pass rate
How many passed project-specific gold tasks
Reviewer agreement
Consistency across independent reviewers
Task acceptance rate
Deliverables accepted by project QA
Rework rate
Items sent back for correction
Adjudication rate
Items escalated for senior review
Turnaround time
Time from task assignment to delivery
Throughput
Volume delivered per unit of time
Quality trend by week
How quality moves over time
Contributor-level performance
Individual scoring and trends
Error categories
Breakdown of failure modes
Escalation notes
Flagged items with resolution tracking
See it on your data
The numbers matter — and they're yours to see.
Start a pilot and we'll show you real quality reporting on real work. For how your material stays protected, see security.